Consumer Recomendations more Influencing than ever
Trends and consumer reactions in terms of communications and
marketing can best be monitored in blogs and other consumer-generated media like web pages, newsgroups, emails sent-to companies, chat lines, forums and message boards.
A recent study from
eMarketer showed that consumer opinions are no longer a local phenomenon: Word-of-mouth
works worldwide and is more effective
than traditional forms of advertising.
'Yet more than three-quarters of consumers surveyed worldwide find that consumer opinions are the most effective form of advertising, according to a Nielsen study.'
Web 2.0 features give control to the user, increase
brand loyalty and customer retention and can make products and services benefit from a word-of-mouth.
Here are some more significant success factors:
- Strong brand
- Highly automatized work flow
- Media-compatible staged content
- Low problem cases
- Mastering rapid changes in technology
- High stability at payment solutions and CMS
As experience showed easy to use tools do have a huge impact on the way people and companies
interact in communications, digital media and business. Putting increasing efforts into successful
website operations with a focus on making consumer opinions an essential part of a website can result in making a profit, generating significant online revenues, developing online
branding, creating successful online products or attracting subscriptions.
Labels: advertising, ecommerce, markets, web2.0