Andreas Engel - BizDev & Program Management
Because iCan!
andreasengel.com
Tuesday, October 09, 2007
  Consumer Recomendations more Influencing than ever
Trends and consumer reactions in terms of communications and marketing can best be monitored in blogs and other consumer-generated media like web pages, newsgroups, emails sent-to companies, chat lines, forums and message boards.

A recent study from eMarketer showed that consumer opinions are no longer a local phenomenon: Word-of-mouth works worldwide and is more effective than traditional forms of advertising.
'Yet more than three-quarters of consumers surveyed worldwide find that consumer opinions are the most effective form of advertising, according to a Nielsen study.'
Web 2.0 features give control to the user, increase brand loyalty and customer retention and can make products and services benefit from a word-of-mouth.

Here are some more significant success factors:
As experience showed easy to use tools do have a huge impact on the way people and companies interact in communications, digital media and business. Putting increasing efforts into successful website operations with a focus on making consumer opinions an essential part of a website can result in making a profit, generating significant online revenues, developing online branding, creating successful online products or attracting subscriptions.

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'The Internet is shifting to a medium that is more and more structured with a decentralized authority.'
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Name: Andreas Engel
Location: Düsseldorf, NRW, Germany

BizDev & Program Management | eCommerce, PMI, ITIL

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